Incomplete Orders
Win back the orders that almost happened
The moment a shopper types their phone number at checkout, eCommFly saves what they're buying and where it should go. If they leave without ordering, you have everything you need to call, text and place the order for them.
Tanvir Ahmed
Cart checkout · Guest
- ৳ 1,990
Cotton Panjabi
Navy / L
- ৳ 450
Attar 6ml
Oud
- Subtotal৳ 2,440
- Phone
- 01819 •••• 47
- Address
- Mirpur 10, Dhaka
- Payment
- Cash on delivery
Your warmest leads are leaving at checkout
A shopper who has picked a product and started typing their address has already decided they want it. Then the delivery charge surprises them, a call comes in, or the bKash app takes too long to open, and they're gone.
On most stores, that sale is lost without a trace. You paid for the ad that brought them, and you don't even know they were there.
With eCommFly, the checkout is waiting in your admin with their name, phone and cart. A short call often settles what stopped them: a question about size, a delivery date, or the price of shipping. A text costs ৳0.35 at most, and it goes to someone who already wanted to buy.
What following up is worth
Put in your own numbers.
Won back every month
৳ 144,000
- Orders a month
- 120
- Every year
- ৳ 1,752,000
Over a 30-day month, from carts that would otherwise be lost. Shoppers who come back and order on their own are counted as recovered too.
Saved as they type, not when they leave
An abandoned cart is no use if you can't reach the shopper. eCommFly saves the checkout form itself, so a guest who typed a phone number and closed the tab is still yours to call.
- 10:02
Phone number typed
OpenAs soon as it's a valid number (or email), the checkout is saved as an open incomplete order.
- 10:04
Form filled in
OpenName, address, delivery option, payment method and coupon are saved as they type, with the cart's current prices.
- 10:19
Fifteen quiet minutes
IdleIt's marked idle, so you only follow up with shoppers who have really stopped, not ones still choosing.
- Later
An order with the same number
RecoveredWhether they come back on their own or you place it for them, it's marked recovered and linked to the order.
Every checkout
The cart checkout, Buy now on a product, and the order form on every landing page.
Guests and customers
Shoppers don't need an account. Signed-in customers are linked to their profile.
Recovered on its own
Any order from the same phone, email or account within 7 days closes it, so nobody is chased after buying.
Blocked numbers left out
Phones and emails you've blocked for fake orders never show up here.
Everything they typed, in one place
Each incomplete order keeps the whole checkout, not just a phone number. Search by name, phone or email, and filter by checkout type or landing page. Your dashboard shows how many are waiting.
- Who
- Name
- Phone
- Customer account, if signed in
- What
- Products and options
- Quantities
- Prices they saw
- Subtotal
- Where to
- Delivery address so far
- Billing address
- Delivery option
- How
- Payment method
- Coupon code
- Order note
- From
- Cart, Buy now or a landing page
- IP address and its location
- Phone or computer, and browser
- When
- Started
- Last active
- Recovered, with the order number
More than a list of lost sales
Where shoppers hesitate
See which products shoppers leave behind, and filter by landing page to find the one that loses them at the form.
What put them off
The delivery option and payment method they picked show whether shipping cost or a payment step lost the sale.
A number to call today
Every open checkout is someone who wanted your product, with a phone number or email to reach them by.
Three ways to finish the sale
Follow up while they still remember your product. Your team works from the Incomplete Orders list, next to the orders waiting for confirmation.
Call them
Their number, cart and address are on one screen. Ask what stopped them, answer it, and take the order on the call.
Text them
Write an SMS from the incomplete order, like a reminder or a small discount. It's paid from your SMS credit, and every text stays on the page.
Create the order for them
One click opens a new order already filled in with their items, phone and address. Save it and the incomplete order is marked recovered.
Send SMS
To 01819 •••• 47
Ordered 40 minutes later: recovered as #1044
Your store could be live in 2 minutes
Create an account, pick a theme and add your first products. You can connect payments and couriers whenever you're ready.
Try it for 7 days for ৳99, then plans from ৳490 a month, plus a small commission on each sale.