Terms of Service

Your account

• You must be 18 or over and give us accurate details when you sign up.
• Keep your password safe. You are responsible for everything done through your account, including by team members you invite.
• Tell us straight away if you think someone has used your account without permission.

Your store and your customers

Your store is your business. You are responsible for:

• The products you sell, their descriptions, prices and any claims you make about them.
• Following the laws that apply to you, including consumer protection, tax and import rules.
• Delivering orders, handling returns and refunds, and answering your shoppers' questions.
• How you use your shoppers' data. You must tell them how you use it, for example in your own privacy policy, and have a lawful reason for the messages you send them.

What you may not do

• Sell anything illegal, counterfeit, stolen or that you have no right to sell.
• Send SMS or other messages people haven't agreed to receive, or that mislead them. SMS templates are reviewed before they can be sent, and we may refuse a template.
• Use eCommFly for fraud, to collect data you have no right to, or to harm shoppers or other merchants.
• Try to break, overload, scrape or get around the security or limits of eCommFly, or copy or resell it.

If you do, we may remove the content, suspend your store or close your account.

Plans, fees and your balance

• Plan prices and the commission on sales are shown on our pricing page.
• Pay-as-you-go services, such as SMS, are paid from your prepaid store balance. SMS that fail to send are not charged.
• When a plan or add-on ends, it renews from your store balance. If the balance is too low, it expires and the features it includes stop working until you renew.
• Prices may change. We will tell you before a change affects you, and it applies from your next renewal.
• Fees and balance top-ups are not refundable, except where the law requires a refund.

Payments, couriers and other services

Payments from your shoppers go straight into your own payment gateway accounts, such as bKash, Nagad or SSLCommerz, and deliveries are made by the courier you book. eCommFly connects you to them, but they are separate businesses with their own terms, and we are not responsible for what they do.

The same applies to other services you connect, such as Meta, TikTok, Google or an AI assistant.

Your content and ours

You keep ownership of the content you add to eCommFly, such as your products, images and pages. You allow us to host, copy and show it as needed to run your store and the service.

eCommFly itself, including our software, themes and blocks, belongs to us. You may use our themes and blocks for your store while you have an account.

Changes and availability

We work to keep eCommFly running and fast, but we cannot promise it will always be available or free of errors. We may change, add or remove features, and we will tell you in advance about changes that significantly affect how you use eCommFly.

Closing your account

You can delete your store at any time from the dashboard. It is permanently deleted, with all its data and media files, 7 days later, so download anything you want to keep first.

We may suspend or close your account if you break these terms, do not pay, or if we must by law. Where we can, we will tell you first and give you a chance to fix the problem.

Our liability

eCommFly is provided "as is". As far as the law allows, we are not liable for indirect losses, such as lost profits, lost sales or lost data, and our total liability to you is limited to the fees you paid us in the 12 months before the claim.

You agree to cover our costs if a claim is brought against us because of your store, your products or your breach of these terms.

Governing law

These terms are governed by the laws of Bangladesh. Any dispute will be heard by the courts of Dhaka, Bangladesh.

Changes to these terms

We may update these terms. We will change the date at the top and tell you about significant changes by email or in the dashboard. If you keep using eCommFly after a change takes effect, you accept the new terms.

Contact us

Questions about these terms? Email hello@ecommfly.com, or see our contact page.

Our office: 23/2 Sel Huq Sky Park (Level-4), Shaymoli, Dhaka - 1207.